TRADING The My Requests page lists the games that you are requesting from other Goozex members. When you add an item to this list, Goozex automatically seeks a matching offer for you, and selects the first available seller. If the seller accepts to mail the item, you receive it in a few days, delivered at your address! Click here to visit your Requests page.
Games or Movies in this list can be in one of the following states:
ACTIVE REQUESTS
This is a list of the games/movies you are currently requesting from other members on Goozex. The site will find for you a game/movie seller and will notify you by email when a member has agreed to send you an item. Make sure you have enough points for each item you are requesting, and trade tokens (this is the trade fee due to Goozex for each trade).
PRODUCTS ON HOLD
This is a list of games you would like to receive, but you have them currently on hold. You can activate the items at any time to get Goozex to find you a seller.
PRODUCTS AWAITING FOR FEEDBACK
These are the requests that have been confirmed by their sellers and have been mailed to you. Remember to leave feedback once you have received the item!
COMPLETED TRADES
This is a list of items you have received. You can quickly see the type of feedback you left for the seller. Click on the seller's nickname to send a private message or visit its profile.
WATCH LIST
Items you are not ready to request or future releases go here. You can move the game in the Active Requests whenever you are ready to request that item.
The My Offers page lists the games and movies that you own and make available for trading. Goozex seeks a matching request and automatically finds a buyer for you. Click here to visit the My Offers page.
Items in this list can be in one of the following states:
ACTIVE OFFERS
This is a list of the items you are currently offering to trade on Goozex. The site will find the first available buyer and will send you a notification email when there is a match. Follow the menu choices when you agree to ship the item.
PRODUCTS MAILED/AWAITING FEEDBACK
These are the items you are currently trading. The trade will be closed as soon as the buyer receives the item and provides feedback.
GAMES/MOVIES ON HOLD
This is a list of items you own but are not ready to trade for points yet. You can activate the items at any time to get Goozex to find you a buyer so that you can earn more points!
COMPLETED TRADES
This is a list of items you have completed trading as a seller. You can quickly see the type of feedback you received and the buyer that was involved with the trade. Click on the buyer's nickname to send a private message or visit its profile.
MY STASH
All items in your collection or that you do not intend to trade go here. You can also publish your Stash list on your personal profile page. Adding items on Goozex is simple: just search for your game or follow our suggestions from the pages below:
You can also use the Goozex Search features on the left bar. Once you find the item you are interested in, click on the "WANT" (Add to My Requests) or "HAVE" (Add to My Offers) buttons. The item will be added to either list, and the Goozex trading engine will begin searching for a trading match for you immediately.
You have multiple choices to browse the list of items that Goozex carries such as; by console (Xbox, Xbox360, PS1, PS2, Gamecube, etc.), by format (Blu-ray, DVD, HD-DVD, UMD) by genre (Action, Adventure, RPG, Simulation, Shooter, etc.) or use our search engine to browse by text. Once you find the item you are interested in, click on the item and visit its' respective detail page. Here you can further explore items by reviews, description, and trading statistics pertaining to the specific title. On the item page you will find the "Add to my Requests" and "Add to My Offers" buttons which you can use to add items to your lists. Trading on Goozex is simple and effortless. When you add items to your Request list, the Goozex system goes to work by finding users that can fill your need with items they are offering for trade. If there is a matching offer, Goozex invites the "seller" to trade the item with you.
When another member accepts to send you an item you have requested, Goozex will notify you by email, and automatically transfer the required Goozex points from your account to the seller's. You can expect to see the item within 3 to 10 days.
As a "buyer" you will be required to provide feedback on the transaction. Feedback is an important piece of information that Goozex collects from members and uses to build a user's "trading reputation". Buyers are invited to provide timely and factual feedback on each trade:
- Positive feedback: the trade was completed with buyer's satisfaction, and seller's feedback score.
- Neutral feedback: the buyer has received an item, but it was not in the expected/advertised conditions. Seller's feedback score is decreased (-10).
- Negative feedback: something went wrong with the trade (item not received, broken, etc). Seller's feedback score is decreased (-20). The buyer will be refunded.
Buyers have up to 21 days for international trades and 14 days for US to report feedback on a trade. This will give you enough time to receive the item, even if shipping delays occur. Goozex will send you a reminder on day 7, 14, and then another reminder on day 18 depending on the specific trade.
Matrix Match TM is a system design that allows users to choose how they want to ship and receive items. There are three options for both the sender and receiver of games and are listed below:
 | Send/Receive Disc Only (case is optional) |
 | Send/Receive Disc + Manual |
 | Send/Receive Full Package (Disc + Manual + Case + Accessories) |
It gives you the flexibility to offer or request items as you wish. Goozex browses all available games or movies, and finds for you the best option. Here is a description of how Matrix Match TM works:
| |
Offer |
| Request |
| |
Disc Only |
Disc + Manual |
Full Package (*) |
| Disc Only (*) |
Match |
Match |
Match |
| Disc + Manual |
No Match |
Match |
Match |
| Full Package |
No Match |
No Match |
Match |
|
(*) Tips
Offer: Option "Full Package" is fastest option to send out items and get points
Request: Option "Disc Only" is fastest option to be matched and get items
When requesting or offering an item, you have three options:
| Send/Receive Disc Only (case is optional) |
| Send/Receive Disc + Manual |
| Send/Receive Full Package (Disc + Manual + Case + Accessories) |
At the time of listing, your item will be added based on your default condition. You can change it at any time in your Requests and Library lists.
To change your default condition for all new listings, please visit the Change my default shipping options page. To receive items from your Request list you must satisfy the following conditions:
- Points: Make sure you have enough Points. You need Points to get the items you want, so earn some by sending games or movies from your Offers, or purchase them on your "Account" page.
- Trade token: You need trade tokens for each item you are requesting. Each trade token is $0.99. You can refill your account with additional trade tokens by purchasing them in your "Account" page, or by inviting your friends to join Goozex. We recommend that you have at least 5 trade tokens in your account at all times to prevent missing out on an item due to insufficient funding of your account.
- Trading slots: You need at least one trading slot available. If you open trades, you may have maxed out your trading slots. In this case, just wait for the items to be delivered to your address, and close the open trades. If you have negative feedback score, you cannot receive any item. You will have to earn a positive reputation first by sending out one of your items.
- Active games: Maintain an active request list. We suggest having at least 10 titles on your Request list, in "Active" state. To keep a steady flow coming your way, add items found in the "Available Now" section to your Request list. Please note that any item in "On Hold" state cannot be selected for a trade. Please activate them.
In addition, you may want to verify that your account is not in "Vacation mode" by visiting your "Account" page. In case, disable the vacation mode to reactivate all your lists.
Rules for all products (also apply to items that are considered a bundle, collector's edition, special edition, limited edition, bonus edition, etc.):
- Full Package: Item shipped must include ALL original content that was present at the time of original purchase (case, insert, manual, discs, accessories, maps, etc.).
- Disc & Manual: Item shipped must include ALL of the disc(s) & manual, and all original content that affects the playability of the game. Case is optional.
- Disc Only: Item shipped must include ALL of the disc(s) and all original content that affects the playability of the game . Case & manual are optional.
Note: If the original product included accessories/controllers or other content that affects the playability of the game, you MUST include it in your shipment or the item will be deemed "unplayable".
Original Content: The content that was present at the time of original purchase (not at the time of resale). This includes any/all of the following that apply to that specific title (verify with UPC), and more:
- Discs/Cartridge
- Manuals
- Case
- Inserts
- Information Sleeves
- Figurines
- Trading Cards
- Collector's Items
- Bonus Physical Content (Non-Digital)
Note: It is the seller's responsibility to ensure all items are present prior to accepting/committing to ship. We also recommend taking a picture with your Goozex nickname, date/time stamped, to help provide proof of the condition and contents of your package prior to shipping.
Note: It is the seller's responsibility to contact the buyer and/or Goozex regarding any questions/concerns on a specific title PRIOR to engaging in the transaction in order to protect your product and/or your refund.
Unless specified otherwise under "trading info" for the specific title, ALL transactions must abide by the following requirements for shipping:
When trading an item that contains DLC, or a one-time use code, it is expected that the access has expired at the time of trading. Users shall not expect unused access codes when trading on Goozex.
EA SPORTS™ Online Pass gives you full access to online features and bonus content. The code is located on the back of the game's manual cover, and is a single-use code that must be redeemed manually (so there may be some used items that have an active code available!).
- "Active": Your request is in process and if there is no wait and you are selected, you are sent the item. If there is a wait, your place in line will decrease as you wait for the item.
- "On Hold": If you reach the maximum amount of trades "in transit" to you (how does this work?), all of your trades will be "On Hold". In addition, you can put an item "On Hold" at any time to avoid for it to be selected by Goozex, or to give priority to other items in your list.
Goozex limits the number of games and movies allowed "in shipment" (sending or receiving) for each user to maintain a fair balance of items traded. It is an important measure that helps to mitigate fraudulent behavior.
Once you have established yourself as a good and active trader, your maximum number of items "in shipment" will increase. Goozex determines the number of available "trading slots" based on user's feedback score (reputation). The higher your feedback score, the more trading slots you have at the same time.
>> How does this work?
As a seller, you will receive points when an item you have shipped receives positive or neutral feedback from the buyer.
Goozex does not allow this to speed up the transaction process. The Goozex system begins working immediately and searching for a user that can provide you the item that you have requested. You do not need to search each user and see if they are a positive trader. Goozex does this for you, and informs you when a possible trade occurs.
There are several Countries supported by Goozex, and each member can opt-in or opt-out from trading with each Country at any moment. ( add/remove the Country to your trading region).
The "Position" on your Request or Offers lists show your position relative to all other users in all Countries that you have selected in your Trading Region. This is the maximum number of active requests/offers that can be ahead of you from all members in these countries, regardless of what other countries they have chosen to trade with.
Conversely, the Trading Info tab - "Active", "Restricted", "On Hold" - in the item page shows only those requests or offers that would be available to YOU, should you request or offer the item. These numbers are not only filtered by trading region, but also they take in consideration the reciprocal countries each user has chosen to trade with: the countries you have chosen to trade with and all other users that have chosen to trade with your country. The Goozex system monitors each trade and checks that no user gets "stuck" in a trade that is not moving. If you get matched with a seller and it does not accept the trade, the system will move you up to the next available seller for the same item.
Each seller only has a 26-hour window to accept or reject a trade. If the time counter reaches the timeout, the trade is canceled and the seller is skipped in favor of the next available seller. If a seller's offer goes in timeout multiple times, the system takes further actions. If the offer goes in timeout for two consecutive times, the trade is deleted and the offer is put on hold. If the offer goes in timeout one more time, the seller's offer is removed from the queue and marked "withdrawn". At that points, if the seller wants to add back to the queue an item that had been withdrawn by the system, it will be added at the end of the queue, as a new offer.
This system guarantees that sellers get a fair chance of trading their items, and at the same time avoids that buyers get "stuck" on repeated matches with the same unresponsive sellers by removing offers from unresponsive sellers.
You can cancel a trade for up to 6 days after the trade has been initiated. To cancel a trade, go to your Requests or Library page, find the item you wish to cancel the trade for, and click on the button "Cancel trade". Both parties involved (seller and buyer) must confirm the cancellation.
Please note: If for some reason, both the buyer and the seller plan on canceling a trade after the 6 day window both users can negotiate a cancellation via the dispute system. It is important both sides agree to cancel the trade, and know that the seller cannot request and expect to have the trade canceled without agreement of the buyer.
- We ask the buyer to close the trade as they see it. If the itemthey received is unplayable, then they must leave unplayable feedback. If the seller couldn't send the item then they need to leave item not received.
- The seller should then dispute the feedback
- The buyer should then escalate the dispute to Goozex requesting a trade cancelation
- If the item was received and is unplayable, we will continue with our policy to send the disc(s) to Goozex for inspection. For example, we cannot help members if the item was claimed to have been shipped, but never received, meanwhile money was transferred via Paypal.
- Once we have come to a resolution on the manual trade cancellation then we will reverse the negative feedback, refund the buyer, and debit the seller the points and feedback score earned for the trade.
You were matched for a trade and the seller accepted to send you the item, but you have not received it. This is what you can do:
- First of all, don't worry: as a Goozex buyer you are protected by the Goozex Guarantee: if you don't receive the item you have paid for, Goozex will refund your points and trade token as long as no legitimate USPS Delivery Confirmation or proof of shipping has been provided by the seller
- Items traveling across the country or across the border may take longer. It may take up to three weeks for an item to be delivered.
- Send the seller a polite Private Message and ask about the shipment. Chances are the item is in the mail, but for some reasons it has been delayed.
- If more than two weeks have passed and no response from the seller, you can report negative feedback for item not received. Please remember that you have up to three weeks (14 days for US trades & 21 days for international trades) to report feedback for a negative trade, so you may want to wait a little longer just in case. Visit your "My Requests" page to report feedback for the specific item.
Goozex Guarantee: As a Goozex buyer you are protected! If you do not receive your item and leave negative feedback, Goozex will refund your points and trade tokens (please allow up to 48/72 hours for processing) (Exclusions apply: Refund claims are subject to inspection by the Goozex Customer Service. A Delivery Confirmation number may be requested to prove shipping a package). You will also maintain your position in the queue: Goozex will re-activate your request in the same position it was before. We understand the disappointment in receiving a damaged or broken item. We have carefully outlined the appropriate steps to resolve such an issue.
1) First verify that the item was shipped in the appropriate condition as stated under the item description and try to ascertain whether the damage most likely happened in transit and if so, if the user packaged the item correctly.
2) If the item was not as described, and it looks like the item was damaged before it was sent, or was poorly packaged, contact the user to indicate you are disappointed with the item. You can do this by going to your "my requests" page, and under the image of the item you have not received, click on the "Username" to shoot them a private message. See if the user will remedy the situation themselves before taking action with feedback.
While we ask that all users give honest ratings to help preserve the integrity of trading on Goozex, it is important to keep in mind that the condition of an item is typically subjective, and therefore reasonable people can have differing viewpoints. Therefore, we ask that you please follow our guidelines before giving your trade partner a neutral or negative rating due to an item's condition.
3) We always recommend following the USPS guidelines for preparing packages, but on rare occasions an item might get damaged during shipping. If this is the case, please contact the shipping carrier for more assistance. The most commonly used carriers are:
USPS
UPS
FedEx
In some instances when a user has received am item damaged by the carrier, the sender has offered to send another item on their "Offer" list to that user. This goes above and beyond our expectations and Goozex is happy to recognize these great people. Feel free to suggest this to the sender as an option, creative solutions can always be found to remedy issues that arise.
Please feel free to forward any specific issues you are experiencing with a trade to feedback@goozex.com.
Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes. Please, first, check with your neighbors and other family members and around the perimeter of your home. If you still cannot locate the package, please contact your local mail carrier. That local carrier will be the one with the knowledge of where, how and to whom the package was delivered and will be the fastest path to locating your item.
Buyers MUST follow up with USPS with confirmed “Delivered” packages as the confirmation is from USPS and not Goozex. We do not investigate deliveries that are confirmed by USPS, so please follow-up with them.
The number provided along with all Goozex mailing labels is a delivery confirmation number and not a tracking code. This means that once your item is delivered, and possibly at one or more stops between drop off and delivery, your status will update. The USPS states that the "status of your Delivery Confirmation mail piece will be available on the evening of the date of delivery or attempted delivery." NOTE: USPS can take 24-48 hours, and sometimes longer, to update the delivery status information for delivery confirmation numbers. Please remember that USPS does not always provide en route status.
If you sell a Bonus Item within the first 30 days from the release date and receive positive feedback on it, you earn an Early Access. An Early Access privilege allows you to request another item as a pre-release, that is to enter your request in line before publication date.
To be eligible, the trade must start within the first 30 days from publication date, and the item must be traded in Full Package condition. Items traded in a condition other than Full Package, or after 30 days, are not eligible.
[Learn more on Early Access]
See all bonus games |
See all bonus moviesGoozex requires members to provide CD-Keys along with the original copy of the game when necessary. In the event that a sender does not provide a CD-Key, Goozex asks that members use the private messaging system to resolve any mistakes. Additionally, games that are sent without the CD-Key will be treated as game "Unplayable".
There are two types of items circulating Goozex user's libraries. One type is the legitimate retail production item that may contain a removeable rental sticker on the case (tradeable). The other is the illegitimate rental production item (not tradeable). The difference with the rental production is that it is stripped of all additional features that would normally be included with the legitimate retail production. It typically only contains the game/movie, with none of the expected additional content contained on the retail production of the disc(s). Like pirated copies, the UPCs will not match, and perhaps it will contain different images on the case/disc. In the event you receive a rental production item, you should report negative feedback for wrong item received. If that feedback is disputed by the seller, then we strongly recommend you escalate the dispute to Goozex for assistance toward a resolution, as the sales of these items are NOT allowed on Goozex. In addition to this rule, if your disc contains a thick protection sticker/label from a rental store, then the item is not tradeable on Goozex as the stickers potentially cause an imbalance in the disc drive and may permanently damage the buyer's system."
There are conflicting End User Agreements regarding the trading of MMOs that prevent the full transfer of title between users.
Backward compatibility is an excellent convenience, but some titles haven't successfully achieved this. As a buyer on Goozex, it is your responsibility to ensure what you are purchasing is the correct and compatible item, just as it is the responsibility of the seller to ensure what they are offering is the correct item matched by UPC. In the event your item does not work, as a result of compatibility issues between the item and your specific model number of your console, this is not the fault of the seller and they deserve appropriate feedback. In these types of cases, we recommend the buyer ensures they have downloaded/installed the most recent update(s) for their console. We also ask the buyer to do a little research on the compatibility between the item and their specific model number of their console, and write us at help@goozex.com for a resolution. We ask that you please write us immediately, however, to increase your chances of reaching your desired resolution.
Go to your "Account" page, tab "Profile & Account" and click the "Set Vacation Mode" button. By selecting this option, your trading will be "On Hold" until you return. You will not be able to receive or ship games while this preference is checked. This will prevent your offers from being suspended and put at the end of the queue.
Please note that we recommend you activate vacation mode at least 7 days before any extended leave, to prevent you from getting matched for items that would arrive while you are away, with no possibility of providing timely feedback.
You can reset vacation mode as soon as you come back, and resume the normal trading activity on your account.
When you receive items from your "My Requests" and you provide feedback, they transfer to the "Completed" section of your "My Requests". There you can check out all the items you have received since joining Goozex.
When you send items from your "My Offers", they transfer to the "Completed" section of your "My Offers". There you can check out all the items you have sent since joining Goozex.
Our internal security system places accounts on hold for various reasons. The most common reasons are:
multiple timeouts as a seller
multiple negative feedback reportings
duplicate accounts
The above reasons are in violation of the Goozex Terms of Use, and are not tolerated on Goozex.
In the event your account is placed on hold, or disabled, you may write help@goozex.com providing your full name, nickname, address, and date of birth. We also ask that you be prepared to present us with a scanned copy of your photo identification that verifies that information as well.
(Click on any question to open the corresponding answer)
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- Portions of content provided by Rovi Data Solutions, Inc. and IGN Entertainment, Inc.